Shipping policy
SHIPPING POLICY
Last updated: August 2026
Thank you for shopping with ByAgnessa. We carefully prepare and package every order to help ensure that your artwork arrives safely.
ORDER PROCESSING
Orders are prepared for shipment after payment has been successfully received.
Processing times may vary depending on the type of artwork or product ordered. Original artworks, prints, made-to-order items and commissioned pieces may have different preparation times.
Where a specific processing or production time applies, it may be stated on the relevant product page or communicated to the customer.
Please note that processing time is separate from shipping time.
SHIPPING DESTINATIONS
ByAgnessa offers shipping worldwide to destinations available during checkout.
Available shipping methods, shipping costs and estimated delivery options are displayed during checkout based on the destination and the products ordered.
If shipping to your destination is unavailable during checkout, please contact us at byagnessa@gmail.com.
DELIVERY TIMES
Delivery times shown during checkout or otherwise communicated to customers are estimates unless expressly stated otherwise.
International deliveries may take longer due to customs procedures, local postal services, carrier delays, public holidays, weather conditions or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping costs are calculated and displayed during checkout before payment is completed.
The cost may depend on the destination, size, weight, value and type of artwork or product being shipped.
CUSTOMS, DUTIES AND IMPORT TAXES
For international orders, particularly deliveries outside the European Union, customs duties, import taxes, VAT, brokerage fees or other charges may be imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the purchase price or shipping cost and are the responsibility of the customer.
ByAgnessa does not control charges imposed by foreign customs or tax authorities.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please check your delivery information carefully before completing your order.
If you notice an error after placing an order, contact us as soon as possible at byagnessa@gmail.com.
If an order has already been shipped, we may not be able to change the delivery address.
Additional shipping charges may apply if an order is returned because an incorrect or incomplete address was provided.
DAMAGED ORDERS
We take care when packaging artwork for shipment.
If your order arrives damaged, please contact us at byagnessa@gmail.com as soon as reasonably possible.
Please include your order number and photographs of the damaged product and packaging where possible. This helps us assess the issue and arrange an appropriate solution.
Your statutory rights regarding damaged, defective or non-conforming goods remain unaffected.
LOST OR MISSING ORDERS
If your order has not arrived within the expected delivery period, please contact us at byagnessa@gmail.com.
We will assist in investigating the shipment with the relevant carrier where appropriate.
Nothing in this Shipping Policy limits any mandatory consumer rights concerning the delivery of goods.
CONTACT
For questions regarding shipping or delivery, please contact:
ByAgnessa
operated by Mazurki VOF
Goeman Borgesiusstraat 52
4384 JR Vlissingen
The Netherlands
KvK: 97645281
Email: byagnessa@gmail.com